Effective Date: June 17, 2026
Welcome to Oendoor. These Terms of Service (“Terms”) govern your access to and use of the Oendoor website, products, and services. By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms.
Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you should discontinue use of our website and services.
1. Overview
Oendoor operates an online fashion store offering products including dresses, outerwear, sweaters, tops, and other apparel-related items.
These Terms establish the rights and responsibilities between Oendoor and users of our website. They apply to all visitors, customers, purchasers, and other individuals who access or use our services.
2. Eligibility to Use Our Services
By using our website, you represent and confirm that:
- You are at least the age of majority in your jurisdiction of residence or have obtained permission from a parent or legal guardian to use our services.
- The information you provide to us is accurate, current, and complete.
- You will use our website only for lawful purposes and in accordance with these Terms.
We reserve the right to refuse service, terminate accounts, or cancel orders when we believe a user has violated these Terms or engaged in unlawful activity.
3. Account Registration and Security
Certain features of our website may require you to create an account.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to:
- Provide accurate registration information.
- Update your information when changes occur.
- Keep your login credentials secure.
- Notify us immediately if you suspect unauthorized access to your account.
Oendoor is not responsible for losses resulting from your failure to maintain the security of your account information.
4. Products and Product Information
We make every reasonable effort to display accurate information regarding our products, including descriptions, images, sizes, colors, and availability.
However, we do not guarantee that:
- Product colors displayed on your device will exactly match the actual product colors.
- Product descriptions, images, or other content are completely free from errors.
- Products will always be available without interruption.
Oendoor reserves the right to correct errors, update product information, modify product offerings, or discontinue products at any time without prior notice.
5. Pricing and Payment
All prices displayed on our website are listed in the applicable currency shown during checkout.
By submitting an order, you agree to pay all applicable charges, including:
- Product prices.
- Shipping charges.
- Taxes or other applicable fees, when required.
We reserve the right to modify product pricing at any time. Price changes will not affect orders that have already been successfully completed and confirmed.
Orders will only be processed after successful payment authorization. If payment cannot be verified or is declined, we may delay, suspend, or cancel the order.
6. Order Acceptance and Cancellation
After you place an order, you will receive an order confirmation email acknowledging that we have received your purchase request.
The order confirmation does not guarantee acceptance of your order. Oendoor reserves the right to reject or cancel any order for reasons including but not limited to:
- Product unavailability.
- Pricing or description errors.
- Suspected fraudulent activity.
- Payment authorization issues.
- Violations of these Terms.
If an order is canceled after payment has been successfully processed, any eligible refund will be issued according to our Return & Refund Policy.
7. Shipping and Delivery
Our shipping and delivery services are governed by our Shipping Policy.
Estimated delivery dates are provided for convenience only and are not guaranteed unless explicitly stated otherwise. Delivery delays may occur due to circumstances outside of our reasonable control, including carrier delays, severe weather, customs procedures, or transportation disruptions.
Customers are responsible for providing accurate shipping information. Oendoor is not responsible for delivery failures caused by incorrect or incomplete addresses supplied by the customer.
8. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Customers should review the policy carefully before making a purchase to understand eligibility requirements, return periods, refund timelines, and applicable conditions.
9. Intellectual Property Rights
All content available on the Oendoor website, including but not limited to:
- Logos.
- Brand names.
- Product images.
- Photographs.
- Designs.
- Graphics.
- Text.
- Website layout.
- Software and other materials.
is owned by Oendoor or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, sell, or exploit any content from our website without prior written authorization.
10. Acceptable Use of the Website
When using our website, you agree not to:
- Violate any applicable laws or regulations.
- Use the website for fraudulent or harmful purposes.
- Upload viruses, malicious code, or harmful technologies.
- Attempt to gain unauthorized access to our systems or other users’ accounts.
- Interfere with the security, operation, or functionality of the website.
- Use automated systems to collect information from our website without permission.
Any violation may result in suspension or termination of your access to our services.
11. User Content and Reviews
If you submit reviews, comments, feedback, photographs, or other content to Oendoor, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, modify, and publish such content for business purposes.
You represent that your submitted content:
- Belongs to you or you have the necessary rights to share it.
- Does not infringe upon the rights of any third party.
- Is not unlawful, offensive, misleading, or harmful.
We reserve the right to remove any user content that violates these Terms.
12. Third-Party Links and Services
Our website may contain links to third-party websites, services, or resources for customer convenience.
Oendoor does not own or control third-party websites and is not responsible for their content, privacy practices, availability, or any damages resulting from their use.
Customers should review the terms and policies of any third-party websites they visit.
13. Disclaimer of Warranties
To the fullest extent permitted by applicable law, Oendoor provides its website, products, and services on an “as available” and “as is” basis.
We do not guarantee that:
- The website will always be available or free from interruptions.
- The website will be free from errors, viruses, or harmful components.
- All information on the website will always be accurate or complete.
- The products will meet every individual expectation.
Nothing in these Terms excludes warranties or legal rights that cannot be excluded under applicable law.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Oendoor, its owners, employees, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- The use or inability to use our website.
- Product use or misuse.
- Delivery delays.
- Website interruptions.
- Errors or inaccuracies in website content.
Our total liability for any claim related to a purchase shall not exceed the amount paid by the customer for the relevant product, unless otherwise required by law.
15. Indemnification
You agree to defend, indemnify, and hold harmless Oendoor and its affiliates, employees, representatives, and partners from any claims, damages, liabilities, expenses, or legal fees arising from:
- Your violation of these Terms.
- Your misuse of our services.
- Your infringement of another person’s rights.
- Your violation of applicable laws or regulations.
16. Termination of Access
We reserve the right to suspend or terminate access to our website or services at any time without prior notice if we determine that a user has violated these Terms or engaged in activities that may harm Oendoor, other customers, or third parties.
Termination does not affect any rights or obligations that arose before the termination date.
17. Governing Law
These Terms shall be governed and interpreted according to the applicable laws of the jurisdiction in which Oendoor operates, without regard to conflict of law principles.
Any disputes arising from these Terms or the use of our services shall be resolved through the appropriate courts or legal procedures with jurisdiction over the matter.
18. Changes to These Terms
Oendoor reserves the right to update, revise, or modify these Terms of Service at any time to reflect changes in our business practices, website functionality, legal requirements, or operational needs.
Any updated version will become effective immediately upon publication on our website. Continued use of our website after changes are posted constitutes acceptance of the revised Terms.
19. Contact Information
If you have questions, concerns, or requests regarding these Terms of Service, please contact us:
Store Name: Oendoor
Customer Support Email: support@oendoor.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
We are committed to providing clear communication and reliable customer support and will be happy to assist you with any inquiries related to these Terms.