Effective Date: June 17, 2026
Welcome to Oendoor. Your privacy is important to us. This Privacy Policy explains how Oendoor collects, uses, stores, shares, and protects your personal information when you visit our website, create an account, make a purchase, communicate with our customer service team, or otherwise use our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
1. Information We Collect
To provide our products and services efficiently, we may collect different types of information from customers and website visitors.
Personal Information You Provide
Information that you voluntarily provide may include:
- Full name.
- Email address.
- Phone number.
- Billing address.
- Shipping address.
- Payment information necessary to complete transactions.
- Account login information.
- Order history and purchase details.
- Customer support inquiries and communications.
- Reviews, feedback, or other content submitted through our website.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:
- IP address.
- Browser type and version.
- Device information.
- Operating system.
- Website usage data.
- Pages viewed.
- Time spent on pages.
- Referral sources.
- Interaction and browsing behavior.
This information helps us understand how visitors use our website and allows us to improve our services and customer experience.
2. How We Use Your Information
Oendoor may use your personal information for the following purposes:
- To process and fulfill your orders for dresses, outerwear, sweaters, tops, and other products.
- To provide order confirmations, shipping updates, and customer service communications.
- To verify transactions and prevent fraudulent activity.
- To manage customer accounts and preferences.
- To improve website performance, product offerings, and shopping experience.
- To personalize content and recommendations.
- To respond to inquiries, requests, and feedback.
- To send promotional emails, newsletters, and marketing communications where permitted by applicable laws.
- To comply with legal obligations and enforce our policies.
We only use your information for legitimate business purposes and in accordance with applicable privacy requirements.
3. Payment Information
For your security, payment transactions are processed through trusted third-party payment providers.
Oendoor does not store complete payment card details on its own servers unless required for authorized payment processing purposes.
Payment providers may collect and process your payment information according to their own privacy policies and security standards.
4. Cookies and Similar Technologies
Our website uses cookies, pixels, and other tracking technologies to improve functionality and analyze website usage.
These technologies may be used to:
- Remember your preferences and settings.
- Maintain your shopping cart and account sessions.
- Analyze website traffic and performance.
- Improve website functionality.
- Deliver relevant advertisements and marketing content.
You may manage or disable cookies through your browser settings. However, restricting cookies may affect certain features and functionality of our website.
For more details about our use of cookies, please review our separate Cookie Policy.
5. Sharing and Disclosure of Information
Oendoor does not sell your personal information to third parties.
We may share your information with trusted third parties only when necessary, including:
Service Providers
We may share information with companies that assist us with:
- Payment processing.
- Order fulfillment.
- Shipping and delivery services.
- Website hosting and maintenance.
- Data analytics.
- Customer support.
- Marketing and advertising services.
These service providers are permitted to use your information only for the purposes of providing services on our behalf.
Legal Requirements
We may disclose your information when required to:
- Comply with applicable laws or legal procedures.
- Respond to lawful requests from government authorities.
- Protect our rights, property, customers, or operations.
- Investigate fraud, security incidents, or policy violations.
Business Transfers
In the event of a merger, acquisition, sale of assets, restructuring, or other business transaction, customer information may be transferred as part of the business assets, subject to applicable privacy obligations.
6. Data Retention
We retain personal information only for as long as necessary to:
- Complete transactions and provide our services.
- Maintain business records.
- Resolve disputes.
- Enforce agreements.
- Comply with legal, tax, accounting, and regulatory requirements.
When information is no longer required, we take reasonable measures to securely delete, anonymize, or protect it.
7. Data Security
Oendoor implements appropriate technical, administrative, and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
While we strive to use commercially reasonable security practices, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
Customers are also responsible for protecting their account credentials and maintaining the confidentiality of their passwords.
8. Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of eligible personal information.
- Request restrictions on certain processing activities.
- Object to specific uses of your information.
- Withdraw consent for marketing communications.
- Request a copy of certain personal information where applicable.
To exercise your rights, please contact us using the information provided in this Privacy Policy. We may need to verify your identity before processing your request.
9. Marketing Communications
If you subscribe to our newsletter or choose to receive promotional messages, we may send you updates about new arrivals, special collections, fashion trends, promotions, and other marketing content.
You may unsubscribe from marketing emails at any time by:
- Clicking the unsubscribe link included in our emails.
- Contacting our customer support team.
Please note that even if you opt out of marketing messages, we may continue to send non-promotional communications related to your orders, account, or important service updates.
10. Third-Party Websites and Links
Our website may contain links to external websites or services operated by third parties.
Oendoor is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage customers to review the privacy policies of any external websites they visit.
11. Children's Privacy
Our website and services are not intended for children under the age required by applicable laws to provide valid consent.
We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected without appropriate authorization, we will take reasonable steps to delete such information.
Parents or guardians who believe their child has provided personal information may contact us for assistance.
12. International Data Transfers
Your information may be processed, stored, or transferred to countries outside your country of residence where our service providers or business partners operate.
When such transfers occur, we take appropriate measures to protect your personal information in accordance with applicable data protection laws.
13. Do Not Track Signals
Some web browsers provide a "Do Not Track" feature that allows users to indicate their preference regarding online tracking.
Because there is currently no universal industry standard for responding to Do Not Track signals, our website may not respond to such browser requests.
14. Changes to This Privacy Policy
Oendoor reserves the right to modify or update this Privacy Policy at any time to reflect changes in our business operations, technology, legal requirements, or privacy practices.
Any updated version will become effective immediately upon publication on our website. We encourage customers to review this page periodically to remain informed about how we protect their information.
15. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us:
Store Name: Oendoor
Customer Support Email: support@oendoor.com
Customer Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Our customer support team is available to assist you and address any privacy-related inquiries.
Thank you for trusting Oendoor. We are committed to maintaining transparency, protecting your personal information, and providing a secure and enjoyable shopping experience.