Shipping & Delivery

Effective Date: June 17, 2026

Welcome to Oendoor. We appreciate your trust in choosing us for your fashion needs, including dresses, outerwear, sweaters, and tops. This Shipping Policy explains how we process, prepare, and deliver your orders, including estimated delivery timelines, shipping costs, tracking information, and other important details regarding the shipment of your purchases.

By placing an order with Oendoor, you agree to the shipping terms outlined in this policy. We encourage customers to review this information carefully before completing their purchase.

1. Shipping Coverage

Oendoor currently provides shipping services to customers within our available delivery regions. We work with reliable shipping carriers to ensure that every package is transported safely and efficiently.

Our trusted delivery partners include:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

The carrier selected for your shipment may vary depending on your delivery address, package size, shipping availability, and logistical considerations. The final carrier for your order will be indicated in your shipping confirmation email once your package has been dispatched.

2. Order Processing and Handling Time

After an order is successfully placed, our team begins preparing your items for shipment. This preparation process includes order verification, quality inspection, packaging, and transferring the package to the shipping carrier.

Our standard handling time is:

Orders placed before 5:00 PM EST from Monday through Friday are generally processed within the stated handling period.

Orders submitted after the daily cut-off time, on weekends, or on recognized holidays will begin processing on the next available business day.

While we strive to process all orders as quickly as possible, occasional delays may occur during periods of unusually high order volume, inventory verification, severe weather conditions, or circumstances outside of our reasonable control.

3. Shipping Methods and Delivery Time

Once your order has been processed and handed over to the carrier, the shipment enters the transit phase. Delivery times may vary depending on your location, carrier operations, weather conditions, and other external factors.

Our standard shipping schedule is as follows:

Please note that the estimated delivery timeframe begins after the order has been processed and shipped.

Although most packages arrive within the estimated timeframe, shipping dates are not guaranteed. Unexpected delays caused by the shipping carrier, natural events, transportation disruptions, customs procedures (if applicable), or other unforeseen situations may affect the final delivery date.

4. Shipping Costs

Oendoor provides transparent and straightforward shipping pricing.

The shipping fee will be displayed clearly during the checkout process before you finalize your payment.

Additional charges, if any, such as taxes or other applicable fees required by local regulations, will also be shown at checkout where applicable.

5. Order Confirmation and Shipment Notification

After completing your purchase, you will receive an order confirmation email containing details of your purchased items, billing information, and shipping address.

Once your order has been prepared and shipped, we will send a separate shipping confirmation email that includes:

• Your order reference information.
• The shipping carrier handling your package.
• A tracking number.
• Instructions for monitoring the shipment status.

If you do not receive an order confirmation or shipping notification, please check your spam or junk email folder before contacting our support team.

6. Tracking Your Order

We understand the importance of staying informed about your package throughout the delivery process. Therefore, every eligible shipment includes tracking information.

After your order has been dispatched, you can use the provided tracking number to monitor your package directly through the website of the assigned carrier, including USPS, UPS, or FedEx.

Please allow a reasonable period after receiving your shipping confirmation for the tracking information to become active. In some cases, tracking updates may take between 24 and 48 hours to appear due to carrier system processing.

If your tracking information has not updated for an extended period or you believe there is an issue with your shipment, please contact our customer support team for assistance.

7. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review the following details before submitting your order:

• Recipient’s full name.
• Street address and apartment or unit number.
• City, state, and postal code.
• Contact information required for delivery.

Oendoor is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided at checkout.

If you notice an error in your shipping details after placing an order, please contact us as soon as possible. We will make reasonable efforts to update your information before the order enters the shipping process. However, we cannot guarantee changes once an order has been processed or transferred to the carrier.

8. Failed Delivery Attempts

If the carrier cannot successfully deliver your package due to reasons such as an unavailable recipient, restricted access to the delivery location, or an incorrect address, additional actions may be required.

Depending on the carrier’s policies, the package may:

• Be held at a local carrier facility for pickup.
• Have another delivery attempt scheduled.
• Be returned to our facility.

If a package is returned because of incorrect address information provided by the customer or because the package was not collected after delivery attempts, additional shipping charges may apply to resend the order.

9. Lost, Delayed, or Damaged Packages

Delayed Shipments

Occasionally, deliveries may take longer than estimated due to factors beyond our control, including:

• Severe weather conditions.
• Transportation interruptions.
• Carrier operational delays.
• Peak seasonal shipping periods.
• Other unexpected circumstances.

If your order exceeds the normal delivery timeframe, we recommend contacting our support team so we can assist in reviewing the shipment status with the carrier.

Lost Packages

A package may be considered lost when there has been no delivery confirmation or tracking progress for an unreasonable amount of time.

If you believe your package has been lost, please contact us with your order number and any relevant details. We will investigate the issue and work with the shipping carrier to determine the appropriate resolution.

Damaged Packages

We take great care in packaging every order to protect your purchased items. However, if your package arrives damaged, please contact us promptly with:

• Your order number.
• Photos of the damaged package.
• Photos of the affected products.
• A description of the issue.

Providing complete information allows us to evaluate the situation and assist you more efficiently.

10. Incorrect or Missing Items

At Oendoor, customer satisfaction is our priority, and we strive to ensure every order is packed accurately.

If you receive an incorrect item or if any item from your order is missing, please contact our customer support team as soon as possible. Include your order number and details regarding the issue.

Our team will review the information and provide instructions on the next steps to resolve the problem.

11. Delivery Completion and Responsibility

An order is considered delivered once the shipping carrier confirms successful delivery to the address provided during checkout.

Customers are encouraged to monitor their tracking information and ensure that someone is available to receive the package if necessary.

Oendoor cannot be held responsible for packages that have been marked as delivered by the carrier but are lost due to theft, unsecured delivery locations, or circumstances occurring after successful delivery confirmation.

If such situations occur, customers should contact the shipping carrier directly and also notify our support team so we can provide available assistance.

12. Shipping Delays Due to Special Circumstances

Certain circumstances may impact normal delivery operations, including but not limited to:

• Natural disasters.
• Extreme weather events.
• Government restrictions.
• Public emergencies.
• Transportation interruptions.
• Carrier service limitations.

During these situations, delivery estimates may be extended. We appreciate your patience and understanding while we work with our shipping partners to deliver your order as efficiently as possible.

13. Changes or Cancellations Before Shipment

If you need to modify your shipping information or request an order cancellation, please contact us immediately after placing your order.

Requests submitted before the order enters the shipping process may be accommodated whenever possible. However, once an order has been processed, packed, or transferred to the shipping carrier, modifications or cancellations may no longer be available.

14. Customer Support

If you have any questions regarding shipping, delivery status, tracking information, or any shipping-related concerns, our customer service team is available to assist you.

Store Name: Oendoor
Customer Support Email: support@oendoor.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

We are committed to providing clear communication, reliable service, and a smooth shopping experience for every customer.

15. Policy Updates

Oendoor reserves the right to modify or update this Shipping Policy at any time to reflect changes in our shipping practices, operational requirements, or business needs.

Any updates will become effective immediately upon publication of the revised policy. Customers are encouraged to review this page periodically to stay informed about our latest shipping terms and conditions.

Thank you for shopping with Oendoor. We value your confidence in our brand and are committed to delivering your dresses, outerwear, sweaters, tops, and other fashion selections safely and efficiently.