Effective Date: June 17, 2026
At Oendoor, we respect the intellectual property rights of others and are committed to maintaining a responsible and lawful online marketplace. This Intellectual Property Claim Policy explains the procedures for reporting concerns regarding copyright, trademarks, designs, images, written content, or other intellectual property that may appear on our website.
If you believe that any material available on the Oendoor website infringes upon your intellectual property rights, you may submit a claim to our designated support team for review.
1. Intellectual Property Rights
Intellectual property includes various forms of legally protected creations, including but not limited to:
- Copyrighted works.
- Trademarks and service marks.
- Trade names and brand identifiers.
- Logos and graphics.
- Product photographs and images.
- Written descriptions and articles.
- Designs and creative works.
- Other proprietary materials protected by applicable intellectual property laws.
Oendoor respects the rights of creators, brand owners, and other intellectual property holders and expects all users, suppliers, partners, and third parties working with us to do the same.
2. Filing an Intellectual Property Claim
If you are an intellectual property owner or an authorized representative and believe that content available on our website infringes your rights, please submit a written claim containing sufficient information to allow us to investigate the matter.
Your claim should include:
- Your full legal name and contact information.
- The name of the intellectual property owner (if different from the claimant).
- A detailed description of the intellectual property being claimed.
- Evidence showing ownership or authorization to act on behalf of the owner.
- The exact URL or location of the allegedly infringing content on our website.
- A clear explanation of why you believe the material infringes your rights.
- A statement confirming that the information provided in the claim is accurate and complete.
- Your physical or electronic signature.
Providing complete and accurate information will help us review and respond to your claim more efficiently.
3. How to Submit a Claim
All intellectual property claims should be submitted through our customer support contact:
Store Name: Oendoor
Email: support@oendoor.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Please include “Intellectual Property Claim” in the subject line of your email to help ensure your request is directed to the appropriate department.
4. Claim Review Process
Once we receive a valid intellectual property claim, our team will review the provided information and determine the appropriate course of action.
During the review process, Oendoor may:
- Request additional information or documentation from the claimant.
- Temporarily restrict access to the reported content.
- Remove or modify content determined to violate intellectual property rights.
- Contact the relevant parties involved for clarification.
- Take additional actions required under applicable laws or our internal policies.
The time required to complete a review may vary depending on the complexity of the claim and the information provided.
5. Counter-Statement and Dispute Resolution
If a person believes that content removed or restricted as a result of an intellectual property claim was removed in error or is authorized for use, they may contact Oendoor and provide a written explanation along with supporting documentation.
A counter-statement should include:
- The individual’s full name and contact information.
- Identification of the content that was removed or restricted.
- A statement explaining the basis for disputing the claim.
- Any evidence showing ownership, permission, license, fair use, or other legal authorization.
- A physical or electronic signature.
Oendoor will review the counter-statement and may request additional information before making a final decision.
6. False or Misleading Claims
Submitting false, inaccurate, or misleading intellectual property complaints may result in legal consequences under applicable laws.
Claimants should ensure that they have a legitimate basis for filing a complaint and that all information submitted to Oendoor is truthful and accurate.
Oendoor reserves the right to reject claims that are incomplete, unsupported, abusive, or submitted in bad faith.
7. Protection of Oendoor’s Intellectual Property
All content displayed on the Oendoor website, including but not limited to:
- The Oendoor brand name and logos.
- Website design and layout.
- Product photographs and visual materials.
- Text, graphics, icons, and other creative elements.
- Product descriptions and written content.
- Digital assets and proprietary materials.
is owned by Oendoor, its licensors, or authorized content providers and is protected by applicable intellectual property laws.
No person may reproduce, distribute, copy, modify, publish, display, sell, or otherwise use any protected materials from the website without obtaining prior written permission from the appropriate rights owner.
8. Cooperation with Legal Authorities
Oendoor reserves the right to cooperate with legal authorities, courts, or regulatory agencies when required by applicable laws relating to intellectual property disputes or investigations.
We may disclose necessary information in response to lawful requests or to protect our rights, customers, and business operations.
9. Policy Updates
Oendoor may update or revise this Intellectual Property Claim Policy at any time to reflect changes in legal requirements, business practices, or operational procedures.
Any changes will become effective immediately upon publication on our website. We encourage visitors and rights holders to review this policy periodically to remain informed of the current procedures.
10. Contact Information
For questions regarding intellectual property matters or to submit a claim, please contact:
Store Name: Oendoor
Email: support@oendoor.com
Customer Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Oendoor is committed to respecting intellectual property rights and maintaining a fair, transparent, and responsible online environment for all customers, creators, and rights holders.