Effective Date: June 17, 2026
Oendoor respects the intellectual property rights of copyright owners and complies with applicable copyright laws, including the Digital Millennium Copyright Act (“DMCA”). This DMCA Policy explains the procedures for copyright owners or their authorized representatives to report alleged copyright infringement involving content available on the Oendoor website.
If you believe that your copyrighted work has been copied, used, displayed, or distributed on our website in a way that constitutes copyright infringement, you may submit a DMCA takedown notice following the procedures outlined in this policy.
1. Filing a DMCA Copyright Complaint
If you are a copyright owner or an authorized agent acting on behalf of a copyright owner, please provide a written notification containing the following information:
- Your full legal name, mailing address, telephone number, and email address.
- Identification of the copyrighted work that you claim has been infringed.
- The exact URL or location on the Oendoor website where the allegedly infringing material appears.
- A detailed description of the material that you believe infringes your copyright.
- A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
- A statement, under penalty of perjury, that the information provided in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.
- Your physical or electronic signature.
Incomplete notices may delay our ability to review or process your request.
2. How to Submit a DMCA Notice
All DMCA notices should be sent to Oendoor through the following contact information:
Store Name: Oendoor
DMCA Contact Email: support@oendoor.com
Customer Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Please use the subject line “DMCA Copyright Infringement Notice” to help us identify and process your request more efficiently.
3. Review and Response Process
Upon receiving a valid DMCA complaint, Oendoor will review the information provided and determine the appropriate action.
Depending on the circumstances, we may:
- Request additional information or documentation.
- Investigate the reported content.
- Remove or disable access to material that appears to infringe copyright.
- Notify the person or party responsible for the challenged content.
- Take additional measures required by applicable laws or to protect intellectual property rights.
The time required to complete the review may vary depending on the complexity of the complaint and the information provided.
4. Counter-Notification Procedure
If you believe that content removed or disabled due to a DMCA complaint was removed as a result of a mistake or misidentification, you may submit a written counter-notification.
A valid counter-notification should include:
- Your full name, address, telephone number, and email address.
- Identification of the material that was removed or disabled and its previous location on the website.
- A statement, under penalty of perjury, that you have a good faith belief the material was removed or disabled due to an error or misidentification.
- A statement that you consent to the jurisdiction of the appropriate courts and agree to accept service of process from the person who submitted the original DMCA complaint or their authorized representative.
- Your physical or electronic signature.
After receiving a valid counter-notification, Oendoor may review the matter and take appropriate action in accordance with applicable copyright laws.
5. Repeat Infringement Policy
Oendoor takes repeated copyright violations seriously.
Where appropriate, we reserve the right to:
- Remove content that repeatedly violates intellectual property rights.
- Restrict or terminate access to users or accounts involved in repeated infringement.
- Refuse future services to individuals or entities that repeatedly violate copyright laws.
These actions may be taken at our discretion and in accordance with applicable legal requirements.
6. Misrepresentation and False Claims
Submitting false, fraudulent, or misleading DMCA notices or counter-notifications may result in legal consequences.
Any person submitting a copyright complaint or counter-notification is responsible for ensuring that all information provided is accurate and submitted in good faith.
Oendoor reserves the right to reject incomplete, unsupported, abusive, or bad-faith claims.
7. Third-Party Content
Oendoor may display content provided by customers, suppliers, business partners, or other third parties. We do not actively monitor all third-party content and cannot guarantee that all submitted materials are free from intellectual property concerns.
If we become aware of potential copyright infringement through a valid notice or other appropriate means, we will investigate and take necessary action.
8. Limitation of Liability
Oendoor will make reasonable efforts to process copyright complaints and counter-notifications in accordance with applicable laws. However, we do not guarantee the outcome of any dispute between copyright owners and users.
Oendoor shall not be responsible for claims, damages, or losses resulting from actions taken in good faith in response to copyright complaints, counter-notifications, or investigations.
9. Policy Updates
Oendoor reserves the right to modify or update this DMCA Policy at any time to reflect changes in applicable laws, operational procedures, or business practices.
Any updates become effective immediately upon publication of the revised policy on our website. We encourage visitors to review this page periodically for the latest information.
10. Contact Information
If you have questions about this DMCA Policy or need to submit a copyright-related request, please contact us:
Store Name: Oendoor
DMCA Contact Email: support@oendoor.com
Customer Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Oendoor is committed to respecting the rights of copyright owners, responding appropriately to legitimate notices, and maintaining a lawful and responsible online environment.