Cancel/Change Order

Effective Date: June 17, 2026

At Oendoor, we understand that customers may occasionally need to cancel an order or update order details after completing a purchase. This Cancel/Change Order Policy explains the conditions, timelines, and procedures for requesting order cancellations or modifications.

We encourage customers to review their order information carefully before completing checkout to ensure all details, including products, sizes, colors, quantities, and shipping information, are accurate.

1. Order Cancellation Requests

Customers may request to cancel an order after it has been placed. However, cancellation requests are only possible before the order enters the processing, packaging, or shipping stage.

Because Oendoor begins preparing orders quickly to provide efficient delivery, we cannot guarantee that all cancellation requests will be approved.

To request a cancellation, please contact our customer support team as soon as possible with the following information:

• Full name.
• Order number.
• Email address used for the purchase.
• Reason for the cancellation request.

If your cancellation request is approved, we will confirm the cancellation by email and issue the applicable refund to your original payment method.

2. Cancellation After Processing or Shipment

Once an order has been processed, packaged, or transferred to the shipping carrier, it can no longer be canceled.

If you no longer wish to keep the products after receiving your order, you may be eligible to return the items according to our Return & Refund Policy.

Please review our Return & Refund Policy for information regarding:

• Return eligibility.
• The 60-day return period.
• Refund conditions.
• The refund processing timeline.

3. Order Modification Requests

Customers may request changes to an order before it enters the fulfillment process.

Changes may include:

• Updating the shipping address.
• Correcting recipient information.
• Changing product sizes or colors.
• Adjusting item quantities.
• Removing items from an order.

All modification requests are subject to product availability and the current processing status of the order.

While Oendoor will make every reasonable effort to accommodate requested changes, we cannot guarantee that modifications will be possible once order preparation has started.

4. Changes to Shipping Address

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, please contact us immediately.

We may be able to update the shipping address if the order has not yet been processed or handed over to the carrier. After shipment, address changes are generally subject to the policies and capabilities of the assigned shipping carrier and may not be possible.

Oendoor is not responsible for delivery issues, delays, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

5. Incorrect Orders Placed by Customers

If an incorrect item, size, color, or quantity was selected during checkout, customers should contact us immediately to request a modification.

If the order has already been processed or shipped, changes may not be possible. In such cases, customers may request a return after receiving the order, provided the item meets the requirements stated in our Return & Refund Policy.

6. Refunds for Approved Cancellations

If a cancellation request is approved before the order is processed or shipped, the payment will be refunded to the original payment method.

Approved cancellation refunds:

The time required for the refunded amount to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

7. Refused Deliveries

Customers who refuse delivery of a shipment after it has been dispatched may still be subject to the terms of our Return & Refund Policy.

Once the returned package is received and inspected, any eligible refund will be processed according to the conditions of our return policy.

8. Exceptional Circumstances

Oendoor understands that unexpected situations may arise. If you have a special request related to an order cancellation or modification, we encourage you to contact our customer support team as soon as possible.

Our team will review each situation individually and make reasonable efforts to provide an appropriate solution where possible.

9. Contact Information

For cancellation or order change requests, please contact us:

Store Name: Oendoor
Email: support@oendoor.com
Customer Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

To receive the fastest assistance, please include your order number and all relevant details when contacting us.

10. Policy Updates

Oendoor reserves the right to update or modify this Cancel/Change Order Policy at any time to reflect changes in business operations, fulfillment procedures, or legal requirements.

Any changes will become effective immediately after the updated version is published on our website. Customers are encouraged to review this policy periodically for the most current information.

Thank you for shopping with Oendoor. We appreciate your trust and are committed to providing a convenient, transparent, and reliable shopping experience.