Return & Refund Policy

Effective Date: June 17, 2026

At Oendoor, we want you to feel confident with every purchase. We understand that sometimes a product may not meet your expectations, and we are committed to providing a straightforward and customer-friendly return and refund process.

This Return & Refund Policy explains the conditions for returning items, the refund process, eligibility requirements, and other important information regarding returns for dresses, outerwear, sweaters, tops, and other products purchased from our store.

By placing an order with Oendoor, you acknowledge and agree to the terms described in this policy.

1. Return Eligibility

Customers may request a return within 60 calendar days from the date of delivery.

To be eligible for a return, the item must meet the following conditions:

• The item must be unused, unworn, and in its original condition.
• All original tags, labels, and packaging must remain attached or included.
• The item must not show signs of washing, alteration, damage, or excessive use.
• The return request must be submitted within the allowed 60-day return period.
• Proof of purchase, such as an order confirmation or receipt, may be required to verify the purchase.

We reserve the right to decline returns that do not satisfy the requirements outlined in this policy.

2. Return Window Summary

3. Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return.

Items that may not qualify for a return include:

• Products that have been worn, washed, altered, or damaged after delivery.
• Items without original tags or packaging.
• Products returned beyond the 60-day return period.
• Items damaged due to improper handling by the customer.
• Any products specifically marked as final sale or non-returnable at the time of purchase.

If you are uncertain whether your item qualifies for a return, please contact our customer support team before sending the product back.

4. How to Start a Return

If you wish to return an item, please contact our customer service team within the eligible return period.

Please provide the following information:

• Your full name.
• Order number.
• Email address used for the purchase.
• The item(s) you would like to return.
• The reason for the return.
• Photos of the product if the item is defective, damaged, or incorrect.

Once your request has been reviewed and approved, we will provide instructions regarding the return process and the appropriate return address.

Please do not send any items back without receiving return authorization and instructions from our support team, as unauthorized returns may cause delays in processing.

5. Condition of Returned Items

All returned items are inspected upon arrival to ensure they comply with our return requirements.

If the returned products are received in unacceptable condition, including signs of use, missing components, or damage not caused during shipping, we may reject the return or provide a partial refund where permitted by applicable laws.

Our goal is to maintain fair policies for all customers while ensuring product quality and safety.

6. Exchanges

At this time, Oendoor does not guarantee direct exchanges for different sizes, colors, or styles.

If you would like a different item, we recommend returning the original product according to this policy and placing a new order for the preferred item.

This allows you to receive the desired product as quickly as possible, subject to availability.

7. Refund Process

After we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, your refund will be processed to your original payment method.

Refunds are completed within 12 business days after the return has been approved.

Please note that the time required for the refunded amount to appear in your account may vary depending on your payment provider, bank, or credit card issuer.

8. No Return or Refund Fees

Oendoor believes in a transparent shopping experience.

We do not charge:

• Return processing fees.
• Restocking fees.
• Additional administrative fees related to approved refunds.

Customers will receive the eligible refund amount according to the conditions outlined in this policy.

9. Incorrect, Damaged, or Defective Items

We carefully inspect our products before shipment; however, mistakes or unexpected issues may occasionally occur.

If you receive:

• The wrong item.
• A defective product.
• A damaged item caused during transit.

Please contact us as soon as possible and provide:

• Your order number.
• A description of the issue.
• Clear photographs showing the problem.

Our support team will evaluate the situation and work with you to provide an appropriate solution, which may include a replacement, return, or refund where applicable.

10. Missing Refunds

If you have received confirmation that your refund was issued but have not yet received the funds:

1. Check your bank account or payment statement again.
2. Contact your credit card company or payment provider, as posting times may vary.
3. Contact your financial institution for additional information.

If you have completed these steps and still require assistance, please contact our customer support team.

11. Cancellations Before Shipment

Customers who need to cancel or modify an order should contact us as soon as possible after placing the order.

Cancellation requests can only be accommodated before the order enters the shipping or fulfillment process. Once an order has been processed or shipped, it may no longer be possible to cancel the order, and the customer may need to follow the standard return procedure after receiving the item.

12. Contact Information

For all return and refund inquiries, please contact us:

Store Name: Oendoor
Email: support@oendoor.com
Customer Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

Our customer support team is dedicated to assisting you with any questions regarding returns, refunds, or product concerns.

13. Policy Changes

Oendoor reserves the right to modify or update this Return & Refund Policy at any time to reflect operational changes, legal requirements, or improvements to our customer service procedures.

Any changes will become effective immediately after the updated policy is published on our website. We encourage customers to review this page periodically to stay informed about our current return and refund practices.

Thank you for choosing Oendoor. We appreciate your trust and strive to provide a comfortable, reliable, and enjoyable shopping experience.